Effective: April 24, 2026
PLEASE READ THIS END USER LICENSE AGREEMENT (“AGREEMENT” OR “EULA”) CAREFULLY BEFORE DOWNLOADING, INSTALLING, OR USING THIS SOFTWARE. BY CLICKING “I AGREE,” DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL, OR USE THE SOFTWARE.
For the purposes of this document, the following terms have the meanings set forth below:
Subject to your timely payment of all applicable fees and full compliance with the terms of this Agreement, Licensor hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the Software solely for your personal or internal business purposes on the number of Authorized Devices permitted by your purchased license tier.
The scope of your license is determined by the tier purchased at the time of your transaction. Licensor offers the following license types, subject to change at its discretion:
Licensor reserves the right to audit Licensee’s use of the Software to verify compliance with the applicable license tier. For Multi-Seat and Enterprise Licenses, Licensor may request a written certification of the number of Authorized Devices on which the Software is installed, and Licensee shall respond within fifteen (15) business days. All licenses are strictly non-transferable between users, devices (beyond the permitted number), or organizations, unless expressly authorized in a separate written Enterprise Agreement.
The Software requires activation via a valid License Key issued by Licensor. You are responsible for safeguarding your License Key. Each License Key may only be used to activate the Software on the number of devices permitted by your license tier. Licensor reserves the right to deactivate License Keys associated with fraudulent purchases, chargebacks, or violations of this Agreement. Any unauthorized activation or use of a License Key on more devices than permitted by your license tier constitutes an immediate material breach of this Agreement and grounds for automatic termination.
Except as expressly permitted by this Agreement or by applicable law, you may not:
Access to and use of the Software requires payment of the applicable license fee as set forth on Licensor’s website or in a separate purchase order. All fees are stated in U.S. dollars unless otherwise specified and are exclusive of applicable taxes.
If you purchase a Subscription, your license will remain active only for the duration of the paid subscription period. You authorize Licensor (or its payment processor) to charge your designated payment method on a recurring basis at the then-current subscription rate. Subscriptions renew automatically at the end of each billing period. Licensor will send a renewal reminder to your registered email address at least seven (7) days before each renewal date. The renewal reminder will include the applicable renewal rate. Any price increases are effective upon the next renewal following the reminder. Your continued use of the Software after renewal at the updated rate constitutes acceptance of the new pricing.
Cate is offered with a three (3) day free trial period before any payment is collected. During the trial period, no payment method charge occurs, you have full access to all features, and you may cancel at any time with no charge. At the end of the trial, your subscription will automatically activate and your payment method will be charged the applicable fee unless you have cancelled beforehand.
The free trial is your opportunity to evaluate the Software. If you determine it does not meet your needs, you must cancel before the trial period ends. Instructions for cancelling are available in the Application under Settings > Subscription, or by email at support@blueghost.ai with the subject line “Cancel — [Your Order ID]” before the trial expiry time shown in your welcome email.
You may cancel your subscription at any time. Cancellation during the trial period will immediately deactivate your access and no payment will be taken. Mid-term cancellation stops future renewals but does not entitle you to a refund of any portion of the current billing period; your access will continue until the end of the period for which you have paid.
Failure to pay any fee when due will result in automatic suspension or termination of your license. The Software may cease to function if your License Key is deactivated. Licensor is not liable for any loss resulting from such suspension or termination. Any overdue amounts shall accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower. Licensee shall be responsible for all costs of collection, including reasonable attorneys’ fees, incurred by Licensor in connection with the collection of any unpaid amounts.
ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY SET OUT IN SECTIONS 5.2 AND 5.3 OF THIS DOCUMENT.
Because the Software is offered with a free trial period that provides full access to all features prior to any charge, refunds are not issued based on dissatisfaction with the Software’s features, functionality, or fitness for a particular purpose after the trial has concluded and the subscription has activated.
If you were charged an incorrect amount due to an error on our part—such as a duplicate charge, a charge after a confirmed cancellation, or a charge at the wrong rate—we will issue a full refund of the incorrect amount.
There is no time limit on billing error claims.
To report a billing error, email support@blueghost.ai with the subject line “Billing Error — [Your Order ID]” and include your name, registered email address, the transaction ID(s) in question, and a description of the discrepancy. We will investigate and respond within two (2) business days. If confirmed, the refund will be processed within five (5) business days.
Please contact us before initiating a chargeback with your card issuer. Unauthorized chargebacks may result in suspension of your account.
If the Software fails to perform its core advertised functions on a supported operating system and configuration, and we are unable to resolve the issue through technical support, you may be eligible for a refund at our discretion. All of the following must apply:
Refunds under this section are not automatic and are assessed on a case-by-case basis. Minor bugs, cosmetic issues, or features that do not work exactly as expected do not constitute technical non-performance.
For clarity, refunds will not be issued in the following situations:
The following table is provided for illustrative convenience only. In the event of any conflict between this table and the substantive terms set forth in Sections 5.1 through 5.4, the substantive terms shall control.
| Scenario | Eligible? | Notes |
|---|---|---|
| Trial cancelled before charge | No charge | Subscription never activates; no payment taken |
| Trial not cancelled; subscription activates | No refund | Trial is clear notice of upcoming charge |
| Mid-term subscription cancellation | No refund | Access continues to end of paid period |
| Billing error (duplicate, wrong rate, post-cancel) | Full refund | Must contact support with details |
| Technical non-performance (confirmed, within 30 days) | Possible (discretionary) | Must follow support process in Section 5.3 |
| Chargeback filed | No refund | Chargeback voids eligibility; account may be suspended |
| Agreement violation / terminated license | No refund | Regardless of remaining time or circumstances |
Approved refunds are returned to the original payment method. Processing times after approval: credit or debit card, 5–10 business days depending on your card issuer; PayPal or digital wallet, 3–5 business days. Upon issuance of a refund, the associated License Key is immediately deactivated and you must uninstall the Software from all devices.
Nothing in this policy limits any rights you may have under applicable consumer protection legislation that cannot be excluded by contract.
If you believe you have a statutory right to a remedy not addressed here, please contact us at support@blueghost.ai.
The Software, including all copies thereof, is and remains the exclusive property of Licensor and its licensors. This Agreement does not convey to you any ownership interest in the Software. All rights not expressly granted herein are reserved. You acknowledge that no title to the intellectual property in the Software is transferred to you. “Cate” and associated logos and trademarks are the property of Licensor. Nothing in this Agreement grants you any right to use such marks.
Licensor may, at its sole discretion, provide updates, patches, or new versions of the Software (“Updates”). Updates may be delivered automatically or made available for download. This Agreement applies to all Updates unless a separate agreement accompanies the Update. Licensor is under no obligation to provide Updates or to maintain backward compatibility.
THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LICENSOR DOES NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LICENSOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY CASE, LICENSOR’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO LICENSOR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS SECTION SHALL LIMIT LICENSOR’S LIABILITY FOR: (I) DEATH OR PERSONAL INJURY CAUSED BY LICENSOR’S NEGLIGENCE; (II) FRAUD OR FRAUDULENT MISREPRESENTATION; (III) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; OR (IV) ANY OTHER LIABILITY THAT CANNOT BE LAWFULLY EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to indemnify, defend, and hold harmless Licensor and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of this Agreement or your use of the Software.
This Agreement is effective upon your first download, installation, or use of the Software and continues until terminated.
You may terminate this Agreement at any time by uninstalling and permanently deleting all copies of the Software from your devices.
Licensor may terminate this Agreement immediately and without notice if you materially breach any provision of this Agreement, fail to pay applicable fees, or engage in any activity that Licensor reasonably believes threatens the integrity of its licensing systems or intellectual property. The following actions shall each constitute a deemed material breach of this Agreement: (a) reverse engineering, decompiling, or disassembling the Software; (b) sharing, publishing, or otherwise disclosing your License Key to any third party; (c) activating or using the Software on more Authorized Devices than permitted by your license tier; (d) circumventing or attempting to circumvent any license enforcement or activation mechanism; and (e) using the Software to develop a competing product or service.
Upon termination, all licenses granted herein immediately cease. You must uninstall the Software and destroy all copies in your possession. Sections 3, 5, 6, 8, 9, 10, and 12 survive termination of this Agreement.
This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND LICENSOR EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING WITH RESPECT TO ANY DISPUTE ARISING UNDER OR RELATED TO THIS AGREEMENT. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
EACH PARTY HEREBY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE.
Any dispute, claim, or controversy arising out of or relating to this Agreement or the Software that cannot be resolved through good-faith negotiation within thirty (30) days shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Cheyenne, Wyoming, and the arbitrator’s award shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights, and either party may bring individual claims in small claims court if the claims qualify.
This Agreement, together with the Blue Ghost, LLC Privacy Policy and any applicable purchase order, constitutes the entire agreement between you and Licensor with respect to the Software and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties.
Licensor reserves the right to modify this Agreement upon not less than thirty (30) days’ prior written notice to you for material changes. Material changes will be communicated via the Software, email, or Licensor’s website. Continued use of the Software following the expiration of the thirty (30) day notice period constitutes your acceptance of the revised terms. For the Refund Policy specifically, the version in effect at the time your subscription activated governs any refund request arising from that subscription period. Non-material changes (such as typographical corrections or clarifications that do not alter your rights or obligations) may take effect immediately upon posting.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by Licensor in exercising any right under this Agreement shall constitute a waiver of that right.
You agree to comply with all applicable export control laws and regulations. You represent that you are not located in a country subject to a U.S. government embargo and that you are not listed on any U.S. government list of prohibited or restricted parties.
If you have questions about this Agreement, please contact:
Blue Ghost, LLC
1603 Capitol Ave, Suite 310
Cheyenne, WY 82001
General / Legal: legal@blueghost.ai
Customer Support: support@blueghost.ai
Website: www.blueghost.ai
Support response time: within 2 business days.
BY INSTALLING OR USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL TERMS IN THIS AGREEMENT.